Online Customers
ORDER LEAD TIME
Orders in by 10:00 am PST on Tuesdays and Thursdays will be shipped that day. Orders may be completed through our online store. Delivery times vary depending on location of shipping destination.
SHIPPING CHARGES
Orders over $300 in Canada will be delivered without shipping charges (our choice of carrier).
If you prefer a different carrier, any additional freight charge for pre-paid shipment will be added to the invoice.
Orders under $300.00 in Canada will be shipped freight collect or shipping charges added to invoices (our choice of carrier).
Shipping to USA is free for orders over $500.00, but customers are responsible for all duty costs and applicable taxes. Priority or rush deliveries will incur extra costs, please ask our representative about this.
SHIPMENT DEFICIENCIES
Please check for missing cartons or damage before the delivery person leaves. Have the driver acknowledge any discrepancies with a signature on the bill of lading. If you cannot check immediately, please write the following on the freight receipt: "Subject to inspection" - this usually gives you 3 days to call in the carrier's representative in case a damaged goods inspection is required.
SHIPMENT DISCREPANCIES
Please file your claim with the carrier within 30 days. We will assist you in receiving satisfactory settlement.
If a discrepancy exists between the quantity or items ordered, and the quantity or items received, please notify Pranin Organic within 3 business days of receipt of the shipment.
PRODUCT RETURNS
Returns must be authorized before returning and be requested within 10 days from date of purchase. The customer is responsible for return shipping charges. Merchandise cannot be accepted for credit without a prior authorization number issued by a Pranin Organic representative. Freight charges and a 10% restocking fee is the responsibility of the customer. Do not send freight collect. Please advise Pranin of any shipping errors within 3 days from receipt of goods. Please quote our invoice number when you call for authorization.
The following information is required for return: invoice number, number of items and descriptions, and reason for return.
Items authorized for return must be in sell-able condition (i.e. not opened, used, damaged in any way) in order for credit to be issued. All items should be securely packed and boxed to ensure there is no breakage. Include your name and address. Unless Pranin is at fault, Pranin will determine shipping arrangements for the return. Returns will not be accepted 30 days after products were initially shipped. Returns will not be accepted on expired items or items too close to their expiry date to allow for resale. Please contact our representatives to make arrangements.
Retail and Professional Customers
TERMS OF SALE
Orders may be pre-paid, shipped COD ($10 fee applies), or charged to your Visa, or MasterCard account. After credit approval, payments are net 30 days with 2% service charge compounded per month added to all overdue accounts. Orders will not be shipped to accounts that are past due over 60 days. Prices and terms in this agreement are in effect as of May 1, 2011 and are subject to change without notice. Pranin products are only to be sold by practitioners to their patients. They shall not be sold to the general public through retail or internet channels.
ORDER LEAD TIME
Generally, orders in by 10:00am PST on Tuesday and Thursday will be shipped that day. Orders may be faxed or emailed. Please indicate the quantities you wish to order and provide your signature.
MINIMUM ORDERS
$100 minimum order, otherwise a $10 handling charge will apply. Returned (NSF) check charge is $35 and subsequent orders charged to a credit card.
GST
All products are subject to applicable provincial taxes (GST or HST). The tax is not included in the wholesale price. Our packing slips and invoices will indicate the total tax payable at the bottom.
CREDIT TERMS
Initial Orders: All initial orders must be prepaid (check, Visa or MasterCard) or COD. Orders that are COD and over $400.00 must be paid by certified check. Note - COD charges are customer's responsibility. Accounts: Customers who wish to establish an account must complete a credit application. Credit limits are based on a customer's credit history and worthiness. It usually takes 3 to 4 weeks for credit to be approved due to credit responses from references. Please help hasten the process by completing the credit application correctly and promptly upon receipt.
PRODUCT RETURNS
Returns must be authorized before returning and be requested within 30 days from date of purchase. The customer is responsible for return shipping charges. Merchandise cannot be accepted for credit without a prior authorization number issued by a Pranin Organic representative.
The following information is required for return: invoice number, number of items and descriptions, and reason for return.
Items authorized for return must be in sellable condition (i.e. no price markings, no price stickers, no glue residue, no damaged labels or outer boxes) in order for credit to be issued. All items should be securely packed and boxed to ensure there is no breakage. Include your name and address. Unless Pranin is at fault, Pranin will determine shipping arrangements for the return. Please contact our representatives to make arrangements. Freight charges and restocking fee is the responsibility of the customer. Do not send freight collect. Returns will not be accepted 30 days after shipping date. Returns will not be accepted on expired items or items too close to their expiry date to allow for resale. Please advise Pranin of any shipping errors within 3 days from receipt of goods. Please quote our invoice number to quicken the process.
SHIPPING CHARGES
Orders over $300 in Canada will be delivered without shipping charges (our choice of carrier). If you prefer a different carrier, any additional freight charge for pre-paid shipment will be added to the invoice. Orders under $300 in Canada will be shipped freight collect or shipping charges added to invoices.
SHIPMENT DEFICIENCIES
Please check for missing cartons or damage before the delivery person leaves. Have the driver acknowledge any discrepancies with a signature on the bill of lading. If you cannot check immediately, please write the following on the freight receipt: "Subject to inspection" - this usually gives you 3 days to call in the carrier's representative in case a damaged goods inspection is required. Please file you claim with the carrier within 30 days. We will assist you in receiving satisfactory settlement.
SHIPMENT DISCREPANCIES
If a discrepancy exists between the quantity or items ordered, and the quantity or items received, please notify Pranin Organic within 3 business days of receipt of the shipment.